Customer Service shambles – the sorry story of BA’s epic communication fail
I’m back again (after a very long gap – my apologies: where does time go?!) with another rant about customer …
Author Archives: clairecoxtranslations
Spotlight on Sheffield
A rainy day and a European public holiday have finally coincided to give me time to write up my thoughts …
Keyboard tricks
I’ve been meaning to write this post for some time, but have been overtaken by work, holidays and events, not …
Referrals? Not just backscratching…
You scratch my back, I’ll scratch yours? That’s not quite how it works when you refer colleagues to clients, or …
Poppy’s Tale
Please indulge me: this post isn’t anything to do with language per se (unless dog body language counts?!), but the …
A new certificate for the wall
I’m thrilled and honoured to announce that I recently received a letter confirming that I’ve been accepted as a Fellow …
Out with the old – in with the new
A very belated Happy New Year! And humble apologies for the two months’ silence since my last blog post. In …
I’m a translator, NOT a machine: when it’s time to say goodbye to a client
I’ve written on a couple of previous occasions about parting company with clients: sometimes this happens over time, maybe because …
Update: Poppy’s Progress
For those of you wondering how Poppy was getting on since I last wrote, I thought I’d post a brief …
It never rains but it pours…
I was going to call this blog post “Best laid plans”, but as things got progressively worse last week, I …
