Going greener in your office
The ITI Bulletin editor has very kindly given me permission to reproduce the original text on which my recent article …
Category Archives: Self-employment
Customer Service shambles – the sorry story of BA’s epic communication fail
I’m back again (after a very long gap – my apologies: where does time go?!) with another rant about customer …
Out with the old – in with the new
A very belated Happy New Year! And humble apologies for the two months’ silence since my last blog post. In …
I’m a translator, NOT a machine: when it’s time to say goodbye to a client
I’ve written on a couple of previous occasions about parting company with clients: sometimes this happens over time, maybe because …
It never rains but it pours…
I was going to call this blog post “Best laid plans”, but as things got progressively worse last week, I …
It’s the little things…
First things first, apologies for the deathly silence over the past five weeks. As some of you may know, my …
Getting my head out of the sand…
Like the proverbial ostrich, I’m afraid I’ve left it rather late to get my head out of the sand and …
Coping strategies
My recent accident was a timely reminder that we really need to make sure we have contingency provisions in place …
How not to treat your customers….
…. especially when they need you most. This is the next instalment of my ongoing knee saga – please look …
When you know you’re working too hard….
An extremely busy spell since Christmas, if not before, turning down job offers left, right and centre, and struggling to …
